Delivery & Access Policy
This Delivery & Access Policy applies to all purchases and interactions made through Tratak.online, operated under Urban Connect Services.
1. Nature of Offerings
Tratak.online provides:
- Digital training programs (such as the 21-Day Elite Focus & Behavior Transformation Program)
- Guidance and support services
- Access or redirection to third-party products or services
No physical products are directly sold or shipped by Tratak.online unless explicitly stated.
2. Delivery of Digital Program
a. Access Timeline
- Program access is typically provided within 24 hours of successful payment
- In many cases, onboarding details are shared earlier via WhatsApp or email
b. Onboarding Process
After enrollment:
- Users will receive onboarding instructions
- Access to content and communication channels will be provided
- Program start date will be communicated
c. Program Duration
- The program runs for 21 days from the official start date
- Users are expected to follow daily instructions as guided
d. Content Delivery
Program content may be delivered via:
- Recorded videos
- Messages (WhatsApp/email)
- Documents or structured materials
- Online sessions (if applicable)
3. Support Delivery
- Support is provided in a structured format (feedback, messaging, or group sessions)
- Support is limited and not on-demand or unlimited
- Response times may vary but are managed within reasonable timelines
4. Third-Party Products & Services
Tratak.online may provide links or redirect users to third-party offerings, including tantra sadhana-related services, kits, or products.
Please note:
- These products/services are delivered by independent third-party vendors
- Tratak.online / Urban Connect Services does not handle packaging, shipping, or delivery of such products
- Delivery timelines, shipping policies, and product availability are controlled by the respective third-party provider
5. Issues with Third-Party Delivery
- Any delays, damages, or delivery issues related to third-party products must be resolved directly with the respective vendor
- Tratak.online is not responsible for third-party logistics or fulfillment
6. User Responsibility
Users are responsible for:
- Providing accurate contact details
- Checking messages and updates regularly
- Following onboarding instructions
Failure to do so does not qualify for refund or extension.
7. Delays or Technical Issues
In case of delay in program access:
- Users should contact support immediately
- We will take reasonable steps to resolve the issue
Minor delays that are resolved do not qualify for refund.
8. Policy Updates
We reserve the right to modify this Delivery & Access Policy at any time to improve service quality or operational efficiency.
9. Contact
For any delivery or access-related queries, please contact us through official support channels listed on Tratak.online.
By using this platform, you agree to this Delivery & Access Policy.